SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart B Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartbhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice case. Looks good, pleasant to the touch and buttons it is convenient to creep. Advise
The cover is excellent! Came well packed and magnets work Cons: After using the cover in another condition, the smart cover'a cover of the nest
Everything is fine. I order the second one. Quality for this money is more than. Magnets are, the lock screen reacts. Shipping is relatively fast. Recommend
Received the product safe and sound. It was well packed in bubble wrap. Product is same as shown in pictures. Fitted exactly to my iPad mini 2. Quality is satisfactory and, if not the highest. Time taken for delivery tomy country, Pakistan was 32 days. But that was already told in the Ad at booking time. Good store. Recommended.
Fit perfectly. Apparently good quality.
I received the items a month after the conclusion of the dispute! How can I pay again for the product?
It took 5 weeks to get it to Scandinavia, the quality is good, there was no need in contacting the store, all is fine. Ps the cover is not magnetic
It's tough, the front cover folds very well, good quality and it's looks great... DETAILS TO CONSIDER about this case is the lack of a soft magnet to close properly the iPad and everythime when you fold the cover behind the tablet it turns off the screen so you have to be careful how you fold it in the back. but beyond that, it's a great product.
Супер, цвет очень красивый, сзади смотрится красиво, сел идеально на 3 айпад мини
Посылка пришла в Москву через 18 дней. Идеально подошёл к iPad mini 2
Mini 5th gen
Product of very good quality trust me I am satisfied at 100%. Nothing to say!
I ordered 17.08 came 2.09, the store promptly sent the order, the cover fully corresponds to the description. Im happy
The cover came well packed, everything is whole! Applicable for iPad mini 4, half made of transparent plastic! In general, the goods are satisfied
чехол красивый, только немного непрочный. Пришёл быстро.
The cover is just super. On the iPad Mini 1 sat down as a native. Recommend!
He arrived long before the right time and looked good on the ipad, I recommend.
Качественно сделанный чехол для миника без излишеств. Доволен, как износится куплю такой же
The cover is awesome and the color is very beautiful. the store sent the next day. In Kursk came in 3 weeks. On the iPad Mini (I do not remember the model, it's already 7 years old) perfectly approached.