SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart B Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartbhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dogs class. The kids are happy. Play. It's a pity that they are not Russified, they speak only English, but they do not confuse children. I ordered two puppies at the same time as a gift for the new year. The store delayed sending for a week. Then the dogs were issued at customs for some reason at different speeds. One puppy was issued in two days, and the second Mured a week. Then there was an epic with a sorting center in Moscow. As a result, one puppy arrived on December 28th, and the second on January 6th, I.E. The second child received his gift later, and we had to twist out, buy an urgent one more gift, come up with a fairy tale that Santa Claus mixed up the address and left it. There was still an unpleasant siege. And so, everything works. Puppies came loaded. There are no batteries for the remote in the kit, so take care of this in advance, because. The child immediately wants to try a toy.
Pasylka reached the whole child satisfied
Funny toy for children 3-8 years
Delivery is fast, works while excellent. The child is 6 years old.
All is well the child is very happy)
The store sent quickly. But the toy came, with great delay, in the butt to the new year-30.12.2021. The box was badly crumpled, it had to be ripped on its own. The toy is intact. The toy itself is not bad, but I waited for more, neither touch nor voice reacts. She lives on her own. The commands from the remote are rare. Looks pretty cute, the eyes are beautiful.
It arrived in the Christmas rush several weeks before the estimate.
There's a little crack on his head. An algorithm for the operation of programs from the console is not clear. Whether the fault or such a program. In general, the price ratio of quality to solid 4. i liked the child for 9 years.
Excellent Toy for little money, I recommend.
OK
Она превзошла мои ожидания! Поёт жаль только не на русском. Танцует, двигается во все стороны! Однозначно рекомендую к покупке! Упаковано было хорошо, но коробка не много повреждена.это вина доставки а не продавца. Спасибо
Everything works fine. It is a pity only that in English. Kids delighted
Delivery to NN week. Box in trash (Glory to the post of Russia). Thought Hana was a dog. The dog is fine, it works. We will give in a gift bag
Супер. Брал 13.11 по жирному промо, вышло чуть больше тысячи. Доставили в постомат шестерочки 9.12 вместе с другими покупками. За этот ценник игрушка огонь . Особенно не было возможности проверить, частично только, ребенок дома, сюрприз портить не хочу)
The parcel was less than a month. The box is all crushed, the toy is whole, it works. Now I think how to give, not in a mint box.
Everything is super. Exactly. I liked it very much. Came very quickly.
Three weeks to Voronezh. Packed well, the box is not even worn out anywhere. Until I opened it. Gift. To the store Thank you so much!!!
пришла посылка быстро, упаковка целая не мятая, сама игрушка работает отлично, интересная, до 7 лет точно ребёнку будет интересно
получил, не открывал так как на подарок
I received the parcel, it seems to work. How to give the child then I'll add a review
Looks good
In the new year we will study
colis bien recu correspond à la descriotion
Love beautiful Christmas gift for kids recommend it thought that could change edioma but rest arrived before time Good recommend
The toy is great. Everything works. I'm happy with the purchase. I took the child for a gift, I think it will be delighted. Shipping fast.