SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart B Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartbhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
By the clock. Looks like norms.
item received received as described nice and good watch ...so great to wear thank you, satisfied with my purchase will order again next time.
The drawing is like in the picture without cuts or marks. Very good quality. Ideal for Model 4. It's come super fast to Spain. I'll buy back at this store.
Muy buen material y muy bonito
muy bonitas y acoplan perfecto han tardado solo 25 días a Valencia España
красивый яркий браслет.
I arrive in 2 weeks, it is hard plastic and tough, happy with the purchase, I arrive sooner than expected and the quality is good, I recommend
Strap excellent delivery fast (but only if paid)
The strap is cool, the capsule sits well, does not fall out, the child liked more than a complete set.
It comes in an individual bag. The strap has a little bit of smell, I imagine by the dyes, but it'll be gone. He arrived early.
Отличный браслет. Доставка быстрая. Спасибо продавцу. Рекомендую!
It's fine. I did not communicate with the store. Good strap, soft. Before that I took the cheapest, was very tough. For this money you can take.
Unfortunately on the subject of Chile's post office my order did not arrive directly at my house but at someone else's house. Fortunately this person was decent and contacted me to deliver my purchase. The product is excellent as seen in photos and even more beautiful. I loved it and will buy again in the future. Just two weeks waiting. I recommend!
Good quality, perfect fit for my band 4
Excelente producto llegó antes de tiempo y en buen estado totalmente recomendable ,gracias
Everything is clear In Kiev 3 weeks All as in the description
It is very soft, good print and image and color quality. Perfect fit with my xiaomi band5.
The item is exactly as the store indicates. Super fast shipping.
Пришел быстро за 2 недели. По размеру с родным xiaomi redmi note t8 меньше,но сел хорошо,плотненько. Расцветкой очень довольна,не воняет.
Отличный ремешок для Mi Band 4, не жёсткий. На руке очень красиво. Доставка в Запорожье составила 24 дня. Трек отслеживался на всём пути. Рекомендую.