SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart B Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartbhub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muito bom...vale cada centavo
Good~~~
Good quality, it takes less than a month to arrive
Excellent light, very light and compact
вообще супер,мало того что супер быстро заказ был сделан 26.11.21,а пришёл 5 и 6.12.21 я его уже получил,скидка была от АлиЭкспресс 300₽ там монеты и с неё кэшбэк повышенный 62₽ просто праздник, продавец молодец спасибо!!!!!!!
Very compact and powerful enough for its size. Delivery for two weeks in Krasnodar, the boxes are well bent, but the goods are whole. Of the minuses, what filters give only a shade of light. If you need a straight color light, it will not work. In general, I'm happy, I took for highlighting the details on the subject shooting, I think it will suit, I will test. With the store did not communicate
Relatively powerful lamp for the size, excellent rendering of the warm light / cold light variation => happy with my purchase
the packaging is wonderful. I didn't expect to receive the whole box and those filters to change the colour. I am very deeply satisfied. I will use it very very much. I'll make very professional photos and videos with this. I recommend this store
Awesome.
Works perfectly and ultra fast shipping to Germany
The vijim vl120 bi-color lamp works perfectly. The 3100mah battery is correct, the filters provided are of good quality. A small USB cable provided to recharge the lamp. Fits easily on my Lumix fz82 from Panasonic. To make photos in low brightness it works very well.
Свет хорошего качества, неплохоя мощность,товар дошел за 45 дней.
Just got it. Come quickly! The box works fine. I am pleased. Recommend
Jednoduché, lehké svetlo. Lze nabijet během svícení. Zavit them kovový, Obal them with plastu.
Great thing. I think that I will order several more such devices. Compact and bright. Photos of the battery capacity are attached) even more declared. Fast charging does not support. But the kit includes chic filters, and, changing the color shade, you can achieve excellent effects for photo-video shooting. In general, I recommend: without Ponts and very high quality.
All as in the video, came in a week. Super, thank you!
хорошо работает. быстро дошло
As quickly as possible delivered! No problems with the packaging, the device itself is intact, all the LEDs are lit. Very compact, bright enough.
Nice light, rather compact (I was expecting something bigger), tripod mount is plastic and seems not so sturdy, but for the price is absolutely right.